Frequently asked questions

How can I ensure my cigars will be fresh?

We ship every order with BOVEDA humidification packets to ensure every order is delivered in its freshest form, right to your door!

What information do you collect and will it be safe?

During checkout, we will need all of your pertinent information. (Name, address, etc.) We do age verify every purchase. During this process, we cross-reference the information that you provided with public records. All information provided by you is NEVER shared with any outside company for ANY reeason other than age verification. We use 256 bit encryption for every transaction. Please feel free to contact us with any further questions regarding this policy.

Do you price match?

The short answer is YES! Now for the fine print...We'll need a couple things... First, we need to know who has a better price! Second, We gotta see the advertisement for the same product, and it needs to be a currently active promotion. Thats pretty much it! Send us an email if you have any questions regarding this policy at sales@pinnacletobacco.com!

Do you sell Cuban cigars?

Nope! It is still currently illegal to sell Cuban cigars in the United Staes, due to the ongoing embargo against most Cuban imports. However, we have PLENTY of cigars to suit every palate!

Do you offer Police/Firefighter/EMS/Military discounts?

Hell. Yes. Our first responders and military are the reason we are able to continue our way of life as we know it. The least we can do is help em out with some free stuff! If you are a police officer, firefighter, EMS, or military member please reach out via email to sales@pinnacletobacco.com, and we would be happy to provide a discount on ALL purchases! God Bless All First Responders and our Military! ( and Thank YOU!)

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